Terms of Use

PLEASE READ THIS WEBSITE TERMS OF USE AND END USER LICENSE AGREEMENT (“TERMS OF USE”) AND THE PRIVACY POLICY CAREFULLY BEFORE USING OUR WEBSITE AND OUR SOFTWARE SERVICES. 

NOTE: ALL TERMS APPLY BOTH TO OUR SOFTWARE SERVICES AS WELL AS TO THE CONTENT INSIGHT LLC WEBSITE(S), WHERE APPLICABLE.

Content Insight LLC ("Content Insight") offers CAT, a cloud-based content inventory and analysis tools purpose-built to create usable, detailed content inventories. Designed with an easy-to-use dashboard interface, CAT allows users and administrators to schedule and manage multiple content inventory projects, quickly and easily generating useful, usable data to enable deeper analysis. Content Insight's CAT software, the information provided by Content Insight through its own website and from third parties, and any other current or future products or services is referred to collectively as the "Services.”"

Any person who wishes to use Content Insight's Services must agree to the terms and conditions of these Terms of Use and the Privacy Policy (collectively, the "Agreement"), as well as all other policies and guidelines incorporated by reference in this Agreement. The Agreement is a binding agreement between you and Content Insight.

BY REGISTERING FOR OR USING THE SERVICES, YOU AGREE TO BE BOUND BY ALL TERMS AND CONDITIONS OF THIS AGREEMENT AND ALL POLICIES AND GUIDELINES INCORPORATED BY REFERENCE. PLEASE READ THIS AGREEMENT CAREFULLY. IF YOU DO NOT WISH TO BE BOUND BY THIS AGREEMENT, DO NOT INDICATE YOUR ACCEPTANCE, AND DO NOT USE CONTENT INSIGHT'S SERVICES.

Content Insight may change any of the terms and conditions contained in this Agreement, including the Privacy Policy, these Terms of Use and other policies and guidelines governing the Services, at any time in its sole discretion. NOTICE OF MATERIAL CHANGES TO THIS AGREEMENT WILL BE POSTED ON CONTENT INSIGHT'S WEBSITE OR ON THE SERVICES BEFORE THEY BECOME EFFECTIVE. YOU ARE RESPONSIBLE FOR REVIEWING THE NOTICE AND ANY APPLICABLE CHANGES.

YOU AGREE THAT YOUR CONTINUED USE OF THE SERVICES FOLLOWING ANY CHANGES TO THIS AGREEMENT AND AFTER THE CHANGES TAKE EFFECT WILL CONSTITUTE YOUR ACCEPTANCE OF SUCH CHANGES.

IF YOU DO NOT AGREE TO FUTURE CHANGES TO THIS AGREEMENT, DO NOT CONTINUE TO USE THE SERVICES AFTER THE EFFECTIVE DATE OF SUCH CHANGES.

Description of the Services. Content Insight offers cloud-based content inventory and analysis tools purpose-built to create usable, detailed content inventories. Designed with an easy-to-use dashboard interface, CAT allows users and administrators to manage multiple content inventory projects, quickly and easily generating useful, usable data to enable deeper analysis. The Services may also include certain communications from Content Insight, such as Services announcements, administrative messages and survey invitations and that these communications are considered part of Content Insight registration and paid subscription Services. Unless explicitly stated otherwise, any new features that augment or enhance the current Services, including the release of new Content Insight tools, products and Services, shall be subject to this Agreement.

Beta Services. From time to time, Content Insight may add new features to the Services that are described as “beta” (“Beta Features”). Registrants and subscribers acknowledge that Beta Features may be untested, non-functional, and/or partly functional features of the Services. If you elect to use a Beta Feature, you do so at your own risk. Notwithstanding anything else in this Agreement to the contrary, Content Insight does not warrant that the Beta Features will be provided with due care. Do not rely on the Beta Features for any purpose whatsoever. Beta Features may harm and/or interrupt the regular running your software and/or hardware. Beta Features will be considered part of the Services and all provisions of this Agreement relating to the Services will apply to the Beta Features.

Electronic Agreement. This Agreement is an electronic contract that sets out the legally binding terms of your use of and your relationship to the Services. This Agreement may be modified by Content Insight from time to time, such modifications to be effective upon posting by Content Insight on the website. This Agreement includes Content Insight'’s Privacy Policy, subscription and registration pages and any notices regarding the website. By accessing the website or becoming a Subscriber, you accept this Agreement and agree to the terms, conditions and notices contained or referenced herein.  By accessing the website or becoming a Subscriber, you consent to have this Agreement provided to you in electronic form.  Please print a copy of this document for your records. You have a right to a paper copy of this Agreement. If you would like a paper copy, please email us. If you request a paper copy of the Agreement, your account will be suspended until you return a signed copy of the paper agreement to Content Insight.

Proprietary Rights. Content Insight owns and retains all proprietary rights in the website and the Services. The website contains the copyrighted material, trademarks, and other proprietary information of Content Insight, and its licensors. Except for that information which is in the public domain or for which you have been given written permission, you may not copy, modify, publish, transmit, distribute, perform, display, or sell any such proprietary information. You may not post, distribute, or reproduce in any way any copyrighted material, trademarks, or other proprietary information without obtaining the prior written consent of the owner of such proprietary rights.

No Resale or Redistribution of Services. Except as expressly authorized by Content Insight, you agree not to reproduce, duplicate, copy, sell, trade, resell, modify, create derivative works, or exploit for any commercial purposes, any portion of the Services, use of the Services, or access to the Services or computer code that powers the Services (hereafter sometimes "Software").

Privacy. Please see our complete Privacy Policy, which is incorporated into this Agreement. Further, you acknowledge, consent and agree that Content Insight may access, preserve and disclose your account information and content if required to do so by law or in a good faith belief that such access preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce this Agreement; (c) respond to claims that any content violates the rights of third parties; (d) respond to your requests for customer service; or (e) protect the rights, property or personal safety of Content Insight, its users and the public.

Account Access. You must provide your legal full name, a valid email address, and any other information requested in order to complete the subscription process, become a subscriber, and access the Services. Your login may only be used by one person. A single login shared by multiple people is not permitted. You are responsible for maintaining the security of your account and password. Content Insight cannot and will not be liable for any loss or damage from your failure to comply with this security obligation.

Age Requirements. This website’s content is intended for adults and we will not knowingly collect personal information from children under 18 years of age.  You must be at least eighteen (18) years of age to subscribe to the Services. Subscribership in the Services is void where prohibited. By using the website, you represent and warrant that you have the right, authority and capacity to enter into this Agreement and to abide by all of the terms and conditions of this Agreement.

Unauthorized Users. You must be a human. Accounts registered by “bots” or other automated methods are not permitted.

Unauthorized Uses. You must not modify, adapt or hack the Services or modify another website so as to falsely imply that it is associated with the Services or Content Insight. You may not reverse engineer or reuse source code that is in public view. This includes any and all javascript. The code is Content Insight’s copyright. You shall not transmit any worms or viruses or any code of a destructive nature. You agree not to modify the Software in any manner or form, or to use modified versions of the Software, including (without limitation) for the purpose of obtaining unauthorized access to the Services. You agree not to access the Services by any means other than through the interface that is provided by Content Insight for use in accessing the Services. You acknowledge that the Services are not intended for permanent storage and agree not to use the Services for archiving or back-up purposes.

Blocking of IP Addresses. In order to protect the integrity of the Services, Content Insight reserves the right at any time in its sole discretion to block Subscribers from certain IP addresses from accessing the website.

Registration and Subscription; Pricing. In order to access the Services, you must become a paying Subscriber to the Services by agreeing to enter into a subscription with us. Please see our Pricing Plans Page for a description of the current subscription plans and their prices (hereafter “Subscription Policies”).

Please note that the Subscription Policies that are disclosed to you in subscribing to the Services are deemed part of this Agreement. Further, Content Insight may change Services features and functionality from time to time. For purposes of this Agreement the term “Subscriber” includes all paying subscribers, regardless of renewal term or price level, unless where its usage indicates otherwise. The Subscription Fee is payable in United States dollars (including, if any, all applicable taxes).

Subscriptions; Charges on your Billing Account.

  1. General. You agree to pay Content Insight the subscription fee (“Subscription Fee”) specified in the Registration Page during the subscription Period (“Subscription Period”). The Subscription Period varies depending on the plan you sign up for. We currently offer either monthly or annual subscriptions.
  2. Payment Method. A valid credit card is required to subscribe to the Services. Content Insight bills you through a secure online account (your “Billing Account”) for use of the Services. We have an SSL certificate that prohibits your sensitive credit card information from being intercepted. Your complete billing information is not stored on Content Insight servers. For your protection, our secure payment gateway partner stores your complete billing information. You agree to pay Content Insight for all charges at the prices then in effect for any use of the Services by you or other persons (including your agents) using your Billing Account, and you authorize Content Insight to charge your chosen credit card (your “Payment Method”) for the Services. You agree to make payment using that selected Payment Method. Content Insight reserves the right to correct any errors or mistakes that it makes even if it has already requested or received payment. If Content Insight does not receive payment from your Payment Method, you agree to pay all amounts due on your Billing Account on demand.
  3. Auto-Renewal of Your Subscription Period. You will be entitled to receive the Services only during the subscription period (“Subscription Period”) specified on your Billing Account. All subscriptions will automatically renew at the end of your subscription period until cancelled by you. You will not receive further notice of auto-renewal.
  4. Recurring Billing. All of our subscription plans use recurring billing. If you elect to pay for the Subscription Period on a monthly basis, then you will automatically be charged the Subscription Fee for the subsequent month unless you cancel the Services before the new Subscription Period begins. If you elect to pay the Subscription Period annually, you will automatically be charged the Subscription Fee for the subsequent year, unless you cancel the Services before the new Subscription Period begins. By entering into this Agreement, you accept responsibility for all recurring charges prior to cancellation. CONTENT INSIGHT MAY SUBMIT PERIODIC CHARGES (E.G., MONTHLY) RELATING TO YOUR SUBSCRIPTION WITHOUT FURTHER AUTHORIZATION FROM YOU, UNTIL YOU CANCEL YOUR ACCOUNT. SUCH NOTICE WILL NOT AFFECT CHARGES SUBMITTED BEFORE CONTENT INSIGHT REASONABLY COULD ACT.
  5. Current Information Required. YOU MUST PROVIDE CURRENT, COMPLETE AND ACCURATE INFORMATION FOR YOUR BILLING ACCOUNT. YOU MUST PROMPTLY UPDATE ALL INFORMATION TO KEEP YOUR BILLING ACCOUNT CURRENT, COMPLETE AND ACCURATE (SUCH AS A CHANGE IN BILLING ADDRESS, CREDIT CARD NUMBER, OR CREDIT CARD EXPIRATION DATE), AND YOU MUST PROMPTLY NOTIFY CONTENT INSIGHT IF YOUR PAYMENT METHOD IS CANCELED (E.G., FOR LOSS OR THEFT) OR IF YOU BECOME AWARE OF A POTENTIAL BREACH OF SECURITY, SUCH AS UNAUTHORIZED DISCLOSURE OR USE OF YOUR USER NAME OR PASSWORD. IF YOU FAIL TO PROVIDE CONTENT INSIGHT ANY OF THE FOREGOING INFORMATION, YOU AGREE THAT CONTENT INSIGHT MAY CONTINUE CHARGING YOU FOR ANY USE OF THE SERVICES UNDER YOUR BILLING ACCOUNT UNLESS YOU HAVE TERMINATED YOUR SUBSCRIPTION FOR THE SERVICES.
  6. Change in Amount Authorized. If the amount to be charged to your Billing Account varies from the amount you pre-authorized (other than due to the imposition or change in the amount of state sales taxes), you have the right to receive, and Content Insight shall provide, notice of the amount to be charged and the date of the charge at least 60 days before the scheduled date of the transaction. Notice will be sent to the email address currently associated with your Content Insight account. You agree that Content Insight may accumulate charges incurred and submit them as one or more aggregate charges during or at the end of each billing cycle.
  7. Refunds. Content Insight will provide new, first-time Subscribers a full refund so long as the Subscriber cancels within thirty (30) days of first signing up (the “thirty-day refund period”). Content Insight will not provide refunds to persons who have previously opened other accounts, whether or not they are using the same or different user names, email addresses, or billing information. Each person or business entity is only entitled to one thirty-day refund window. Successive sign-ups and refunds are prohibited. After the thirty-day refund period, there shall be no refunds and your Subscription fee is non-transferable. Accordingly, if you elect to cancel your subscription to the Services during the Subscription Period, you will not receive a refund on the Subscription Fee(s) previously paid to Content Insight. If your credit card is no longer valid, then, unless you provide a new valid credit card, Content Insight will terminate the Services prior to the start of the subsequent month.
  8. Auto-renewal. Your Content Insight subscription will be automatically extended for successive renewal periods of the same duration as the subscription term originally selected. Content Insight reserves the right to renew your subscription at the then-current non-promotional subscription rate provided 60 days’ notice to you of an increase in fees. The notice shall be sent to the email currently associated with your Content Insight Subscribership.
  9. Cancellation. You are solely responsible for properly canceling your account. You can cancel your account at any time by logging in and going to your My Account page.  An email request to cancel your account is not considered cancellation. Use the “Update My Account” link to cancel your account. All of your Content (text and files) will be immediately deleted from the Services upon cancellation. This information cannot be recovered once your account is cancelled. If you paid your subscription with one annual payment and you cancel your Subscribership, you may use your subscription until the end of your then-current Subscription Period; your subscription will not be renewed after your then-current term expires. However, you won’t be eligible for a prorated refund of any portion of the subscription fee paid for the then current subscription period. If you pay your subscription in monthly installments and you cancel your Subscribership prior to the end of the Subscription Period, then Content Insight will terminate your access to the Services and cease billing you for the Services. However, you remain responsible for all charges incurred prior to Content Insight terminating access to your account.
  10. Collection. Subscribers will pay on all amounts past due, that have not been disputed specifically in writing and in reasonable good faith, an interest charge of one and one-half percent (1.5%) per month computed from the due date of each payment, or the maximum rate permitted by law. Subscriber will be liable for attorneys’ fees and collection costs arising from Content Insight’s efforts to collect unpaid balances.
  11. Reaffirmation of Authorization. Your non-termination or continued use of the Services reaffirms that Content Insight is authorized to charge your Payment Method. Content Insight may submit those charges for payment and you will be responsible for such charges. This does not waive Content Insight’s right to seek payment directly from you. Your charges may be payable in advance, in arrears, per usage, or as otherwise described when you initially subscribed to the Services.
  12. Promotions. Any promotion that provides Subscriber-level access to the Services must be used within the specified time of the trial. You must cancel your subscription before the end of the trial period in order to avoid being charged a Subscription Fee. If you cancel prior to the end of the trial period and are inadvertently charged for a subscription, please contact us to have the charges reversed.

Modifications to Services. Content Insight reserves the right at any time to modify or discontinue, temporarily or permanently, the Services (or any part thereof) with or without notice. You agree that Content Insight shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Services.

Disclaimers of Warranties. The website and the Services are provided “AS-IS” and on an “AS-AVAILABLE” basis. Content Insight expressly disclaims any warranty of fitness for a particular purpose or non-infringement. Content Insight cannot guarantee and does not promise any specific results from the use of the website and/or Services. You agree that you must evaluate, and bear all risks associated with, the use of any website content and Services, including any reliance on the accuracy, completeness, or usefulness of such content.  Use of the website and the Services may result in technical malfunction, delay, misdelivery, or other problems with other systems, programs, or computer hardware. Content Insight cannot and does not guarantee compatibility with other systems and hardware.

Third-Party Content. Certain content, products, and services available via the Services may include materials from third parties. In addition, Content Insight may provide links to certain third-party websites. You acknowledge and agree that Content Insight is not responsible for examining or evaluating the content or accuracy of any such third-party material or websites. Links to other websites are provided solely as a convenience to you. Because Content Insight has no control over such sites and resources, you acknowledge and agree that Content Insight is not responsible for the availability of such external sites or resources, and does not endorse and is not responsible or liable for any Content, advertising, products or other materials on or available from such sites or resources. You agree that you will not use any third-party materials in a manner that would infringe or violate the rights of any other party, and that Content Insight is not in any way responsible for any such use by you.

Limitation on Liability. Except in jurisdictions where such provisions are restricted, in no event will Content Insight be liable to you or any third person for any direct, indirect, consequential, exemplary, incidental, special or punitive damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if Content Insight has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the Services; (ii) the cost of procurement of substitute goods and services resulting from your inability to access or obtain any goods, data, information or services through or from the Services; (iii) unauthorized access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the Services; or (v) any content posted on the website or transmitted to Registrants or Subscribers; or (vi) any inaccurate or out-of-date content produced by the tools or published in the guides or blog, or website; or (vii) any other matter relating to the Services. Notwithstanding any provision to the contrary, Content Insight’s liability to you for any cause whatsoever, and regardless of the form of the action, will at all times be limited to the amount paid, if any, by you to Content Insight in the twelve (12) months prior to the claimed injury or damage.

Disclaimers and Limitations. Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations and disclaimers of warranties may not apply to you.

Indemnity by You. You agree to indemnify and hold Content Insight, its subsidiaries, affiliates, officers, agents, and other partners and employees, harmless from any loss, liability, claim, or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your use of the Services in violation of this Agreement and/or arising from a breach of this Agreement and/or any breach of your representations and warranties and/or your negligent or willful acts, and/or the violation by you of Content Insight’s or any third party’s rights, including without limitation privacy rights, other property rights, trade secret, proprietary information, trademark, copyright, or patent rights, and claims for libel slander, or unfair trade practices in connection with the use or operation of the Services. You obligation to indemnify will survive the expiration or termination of this Agreement by either party for any reason.

No Third Party Beneficiaries. You agree that, except as otherwise expressly provided in this Agreement, there shall be no third party beneficiaries to this Agreement.

Interstate Nature of Communications.  When you register or subscribe with Content Insight, you acknowledge that in using Content Insight Services to send electronic communications (including but not limited to search queries, sending messages, uploading files, running Content Insight tools, applications and Services, and other Internet activities), you will be causing communications to be sent through Content Insight’s computer networks located in Washington, and other locations in the United States. As a result, and also as a result of Content Insight’s network architecture and business practices and the nature of electronic communications, even communications that seem to be intrastate in nature can result in the transmission of interstate communications regardless of where you are physically located at the time of transmission. According, by agreeing to this Agreement, you acknowledge that use of the Services results in interstate data transmissions.

U.S. Export Controls. Software from this website (the “Software”) is further subject to United States export controls. No Software may be downloaded from the website or otherwise exported or re-exported (i) into (or to a national or resident of) Cuba, Iraq, Libya, North Korea, Iran, Syria, or any other Country to which the U.S. has embargoed goods; or (ii) to anyone on the U.S. Treasury Department’s list of Specially Designated Nationals or the U.S. Commerce Department’s Table of Deny Orders. By downloading or using the Software, you represent and warrant that you are not located in, under the control of, or a national or resident of any such country or on any such list. Recognizing the global nature of the Internet, you agree to comply with all local rules regarding online conduct and acceptable Content. Specifically you agree to comply with all applicable laws regarding the transmission of technical data exported from the United States or the country in which you reside. Content Insight cannot and will not be liable for any loss or damage arising from your failure to comply with this paragraph.

Term. This Agreement will remain in full force and effect while you use the website and/or are a Subscriber to the Services. You may cancel your Subscribership at any time, for any reason. Content Insight may terminate your Subscribership by sending notice to you at the email address you provide in your application for Subscribership, or such other email address as you may later provide to Content Insight. If Content Insight terminates your Subscribership because you have breached this Agreement, you will not be entitled to any refund of unused Subscription Fees. All decisions regarding the termination of accounts shall be made in the sole discretion of Content Insight. Content Insight is not required, and may be prohibited, from disclosing a reason for the termination of your account. Even after your Subscribership or subscription is terminated, this Agreement will remain in effect. All terms that by their nature may survive termination of this Agreement shall be deemed to survive such termination. Such termination of the Services will result in the deactivation or deletion of your Account or your access to your Account, and the forfeiture and relinquishment of all content in your Account. Content Insight reserves the right to refuse Services to anyone for any reason at any time.

Jurisdiction and Choice of Law. If there is any dispute arising out of the website and/or the Services, by using the website, you expressly agree that any such dispute shall be governed by the laws of the State of Washington, without regard to its conflict of law provisions, and you expressly agree and consent to the exclusive jurisdiction and venue of the state and federal courts of the State of Washington, in King County, for the resolution of any such dispute.

Other. The failure of Content Insight to exercise or enforce any right or provision of the Terms of Uses shall not constitute a waiver of such right or provision. If any provision of this Agreement is held invalid, the remainder of this Agreement shall continue in full force and effect. These Terms of Use and the Privacy Policy constitutes the entire agreement between you and Content Insight and govern your use of the Services, superseding any prior agreements between you and Content Insight (including, but not limited to, any prior versions of the Terms of Use).

If you feel that we are not abiding by or have any questions regarding the Privacy Policy or these Terms of Use, you should contact us immediately.